Fast response is no longer a differentiator, it’s an expectation.
Your clients won’t wait. If they message you on Instagram and you don’t reply within hours (or minutes), the most likely scenario is that they’ll look for someone else. It’s not that you don’t want to reply, it’s that you don’t have a way to organize all the incoming messages from different channels.
Why are social media so critical in sales?
Today, most initial contacts come through channels like:
- Direct messages on Instagram or Facebook
- Comments on posts
- Replies to stories or ads
- Inquiries on WhatsApp Business
If you don’t have a system that centralizes these messages, your team responds late or never, making you look unprofessional, costing you sales, and providing a poor user experience.
What does a CRM-social media integration solve?
- Centralizes messages on a single platform.
- Automatically assigns an advisor.
- Records the conversation in the client’s history.
- Triggers follow-ups, emails, or alerts.
- Allows you to measure response times and conversion rates by channel.
We connect your CRM with your social media so that every message becomes an opportunity that’s addressed, followed up on, and converted. Make every interaction count!
